Privacy Policy

1. Introduction

This Privacy Policy sets out how Dracula Casino ("we", "us", "our") treats the personal information of the Canadian players and visitors who use our site. It covers what we gather, the reasons behind it, and the measures that keep that information protected. Opening an account or using any part of the service means you accept the handling described on this page.

Our processing of personal information follows the Personal Information Protection and Electronic Documents Act (PIPEDA) together with the provincial privacy laws that apply to you.

2. Information We Collect

Information you give us

• Identity data such as your full name, date of birth, and gender.
• Contact data including your email address, phone number, and home address.
• Login data — your username and a password we store in encrypted form.
• Verification files such as government-issued photo ID and proof of address.
• Payment information needed to handle your deposits and withdrawals.

Information gathered automatically

• Your device and browser type, operating system, and IP address.
• Records of gameplay, session length, and past transactions.
• Data from cookies and comparable technologies (covered in Section 6).

3. How We Use Your Data

• Opening, verifying, and maintaining your player account.
• Handling deposits, withdrawals, and bonus activations.
• Meeting anti-money-laundering and age-verification obligations.
• Spotting fraud, protecting the platform, and upholding our terms.
• Delivering customer support and answering your enquiries.
• Sending service notices and, where you consent, promotional offers.

4. Legal Basis for Processing

We rely on one of several grounds when handling your data: that the processing is needed to deliver the contract between us, that a legal duty requires it, that we have a legitimate interest in operating a secure casino, or that you have given consent — which you are free to withdraw whenever you choose.

5. Sharing of Data

Your personal data is never sold. We disclose it only to the following parties:

• Banks and payment processors that settle your transactions.
• Partners that carry out identity checks and fraud prevention.
• Regulators and law-enforcement authorities when the law demands it.
• Vetted service suppliers who are tied to strict confidentiality terms.

6. Cookies

Cookies help us keep your session active, store your preferences, gauge site traffic, and refine the offers we show you. Your browser settings let you review or switch off cookies at any time, although turning them off may stop some features from working as intended.

7. Data Security

Information moves across our systems under SSL/TLS encryption and rests on protected servers with access limited to authorised staff. We maintain technical and organisational controls built to guard against unauthorised access, loss, or misuse. While no transmission method can ever be guaranteed completely secure, we continually strengthen the protections around your information.

8. Data Retention

We retain your personal data for as long as your account stays open, plus any additional time that financial, tax, and gaming rules require us to keep it. Once it is no longer needed, the data is either securely erased or rendered anonymous.

9. Your Rights

Within the limits of the law, you can ask to see, correct, or delete the personal data we hold, object to particular uses of it, or take back consent you gave earlier. Reach us through the contact details below to use these rights. You are also entitled to raise a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

If you have questions about this policy or the data we hold, write to our Data Protection team at [email protected]. We aim to reply within 30 days.

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